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Shipping policy

1. General Information

At Nordic Kayaks NSW Australia, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand the terms and conditions that apply to the shipment of your purchases.

2. Shipping Locations

We ship our products across Australia. Please note that shipping to remote or rural areas may incur additional charges or longer delivery times. Currently, we do not offer international shipping.

3. Shipping Costs

Shipping costs vary based on the size and weight of your order, as well as your delivery location. The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.

For bulk orders or special shipping requests, please contact our customer service team for a customised quote.

4. Processing Time

Orders are processed in alignment with our same day fulfilment policy. You will receive a notification once your order has been dispatched. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

5. Delivery Times

Delivery times are estimates and may vary depending on your location. While we strive to meet our delivery estimates, we cannot guarantee specific delivery dates.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

7. Damaged or Lost Shipments

If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, whether through a replacement or refund.

If your order is lost during transit, please notify us as soon as possible so we can investigate and take appropriate action.

8. Pickup Option

We do not have a pick up option at our warehouse.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

10. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

  • Email: info@nordickayaksnsw.com.au
  • Phone: 02 9949 9944
  • Address: PO Box 395, Balgowlah NSW 2093

Thank you for choosing Nordic Kayaks NSW Australia. We appreciate your business and are here to ensure a smooth and efficient shipping experience.